Delight Customers, Every Call
Coline AI helps customer support teams handle high call volume and reduce wait times to zero.
“Thank you for calling, I can help you schedule an interview or answer questions about the position…”
Trusted by forward-thinking companies
Delight Customers, Every Call
- Handle common inquiries instantly
- Route complex calls to the right team member
- Reduce average wait time to zero
- Support customers in their language
Get Started in 3 Simple Steps
From setup to scale in just two weeks
Audit
We connect to your phone system to analyze missed calls, type, and nature of calls.
Plan of action
The audit will tell us what leverage we can play on, and what sort of results to expect.
Deployment
We will deploy the voice AI agent, and configure and integrate it to your IT system.
Frequently Asked Questions
Everything you need to know about Coline AI
Coline AI is a voice AI agency. We tailor a bespoke service for each of our clients. What does that mean? Unlike a SaaS, we offer an approach that adapts to you.
Our voice AI system is designed to comply with the principles of the AI Act. Specifically, we limit AI usage to factual qualification based on objective criteria, we provide full transparency on scoring, and the final decision always remains human.
We are 3 co-founders: Matthieu, Marco, and Anis. Matthieu drives the commercial and business vision, Marco and Anis bring their voice AI expertise to structure large-scale projects.
When setting up a voice assistant, allowing our clients to customise their assistants' behaviour themselves is essential. We regularly build interfaces that let users adjust certain parameters.
Our solution does not store data. We act solely as an orchestration layer that collects certain information and transmits it directly into the client's information system. Once the call ends, useful information is sent to the ATS and is not retained in our infrastructure.
1) Scope 2) Voice assistant development 3) Testing — first phase: we validate the scope together — it must be crystal clear 4) Handover of the keys